Cancel Subscription

Please choose your payment gateway to follow:

Cancel Subscription from MyCommerce (Credit Card Option)

Step 1: Copy and paste this URL to your browser:​, in case that you haven’t created your account/password during the purchase, click on the “Request Login/Password” to reset the password. Otherwise, jump to Step 4 directly.

request login-passwordStep 2: You will get an email from MyCommerce, see the below screenshot.

password reset email

Step 3. Once you have opened the password reset link, enter your new password and submit.

reset password

Step 4. Now, you can enter your user ID and newly created password to log in to your account. After that, you should be able to see your most recent order from Bitwarsoft.

reference number

Step 5. Click on the reference number to enter into the order detail and then hit on the Cancel Subscription button to cancel the subscription.

cancel subscription

Cancel Subscription from PayPal

Step 1: Go to your PayPal account and click on the gear icon in the top right corner.

Step 2: Click Payments and then Manage automatic payments.

paypayl payments

Step 3: Select the payment you want to cancel.

Note: If you select the PayPal payment on MyCommerce, you still need to visit the MyCommerce Self-Serice portal to cancel the subscription.