[Fixed] Files Not Showing In External Hard Drive

Last Updated: 2022-03-01

概要: The files not showing in external hard drive issue is a common and tricky problem faced by many windows users. When this issue occurs, the users can only see the drive with its properties and disk capacity that is being used, but when they open it, nothing is found in the drive. Well, such an appalling situation may put many users into panic as they see their important data missing. Don’t worry, since in this article we will walk you through a few easy solutions, based on the possible causes. On top of those solutions, we will also explain how to use our Bitwar 檔案救援 tool to recover lost files.

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Files Not Showing In External Hard Drive

How to Recover Lost Files Using Free Data Recovery Software

Before we get on to those solutions, it’s important to know that you should always use a reliable data recovery tool that offers 100% clean and safe data recovery.

We recommend using our effective and user-friendly 數據恢復軟件, Bitwar Data Recovery. It can efficiently and quickly recover all your lost data from any internal or external storage device. Besides, Using this software is pretty easy in the light of its straightforward interface.

Now, follow the below steps to recover your data.

步驟1: Open your web browser and go to Bitwarsoft download center.

第2步: After you have successfully downloaded the tool, open it, and select the drive from where your data is lost followed by hitting the Next button.

main interface

第3步: Now, click on the 掃描模式. To recover the data from every corner of your drive, you can select the Quick Scan mode, which is capable of recovering files in a few minutes. If it doesn’t work, you could come back to this stage and use the Deep scan mode. After this, click on 下一個.

scan mode

第4步: 選擇 file types for the recovery and press the 下一個按鈕。

file types

第5步Preview all your selected files.


Step 6: At last, click on the Recover button to begin the data recovery process.

注意事項: After successful completion of data recovery, it is recommended to store all your recovered data at some safe location. Kindly do not save it back on the same drive from where you lost it.

Multiple Ways to Solve the Files Not Showing in External Hard Drive Issue

Based on what could be the possible causes of the files not showing in the external hard drive issue to take place, we have listed some of the easiest solutions.

Cause 1: The Files Could Be Hidden

At times, the computer shows that the files are missing, but in fact, they are hidden. To see whether that’s the problem facing you, you could follow the following instructions.

Solution 1: 

步驟1: Open Command Prompt by writing 命令 in the 窗口搜索 box followed by pressing on the enter.

第2步: Then, 右鍵點擊 on the program and then click on Run As Administrator.

第3步Execute the below-given command followed by hitting the 進入 key.

DIR/A x:-s
注意事項: X is the letter of your drive in error.

The Files Could Be Hidden

第4步: If executing this command gives nothing, it might suggest that the folder is marked as protected system files, and you need to get on to the second solution.

Solution 2:

If the solution laid out above doesn’t work, you could check if the files are hidden from view by the system.

步驟1: Open Run and type Control folders followed by pressing enter.

第2步: Switch to the view tab and tick off the show hidden files, drives, and folders option and uncheck the Hide protected operating system files (Recommended) option.

The Files Could Be Hidden 2

第3步: Lastly, see whether your files and folders are back or not.

Cause 2: Files Are Missing Due to File System Error

Sometimes, the files may not be seen due to the file system being corrupted or it does not contain a recognized file system. Therefore an effective solution would be to use Chkdsk to cope with some disk-related problems like bad sectors. Refer to these instructions to learn how to use it:

步驟1Right-click the Start Menu button and then click Command Prompt (Admin).

第2步: Type in the command and press Enter:

chkdsk C:/f
注意事項: Replace C with the letter of the drive you want to scan.


第3步: Wait for the process to end. 

第4步: Reboot your computer to see whether the error persists.

If you face any problems such as Chkdsk cannot open volume for direct access error, you could refer to the link to learn how to solve it. Besides, you can also use Error checking, a graphical version of Chkdsk, by following these steps:

步驟1: Press Win + E to open File Explorer.

第2步Right-click on the disk drive that you want to check out and click on 屬性.

第3步: Switch to the 在線工具 tab.

第4步: Click on 檢查 within the Error checking section.

第5步: Click on Scan drive to confirm your operation.

Cause 3: The “Checkedvalue” Is Infected With a Virus

If you still can’t see any files in the external hard drive after using the methods mentioned above, you could make a bold step, which is to edit the Registry, to fix the issue.

Note: Registry modification can be extremely risky and could cause various tricky problems. So, you should back up the registry before making any change to it.
How to back up the registry
步驟1: Type in Registry Editor in the search bar and then open it.
第2步: 點擊 File button in the upper-left corner of the Registry Editor 窗戶。
第3步: Click on Export and select the location to which you want to save the backup copy.
第4步: Click on 保存.

Follow the below steps to fix:

步驟1: Open Run and type Regedit followed by pressing the enter key.

第2步: After this, select the below route from the Registry editor.


第3步: Now, check if the value of CheckedValue is 1.

第4步: If it’s not, delete CheckedValue and create DWOR and rename it as CheckedValue.


第5步: Lastly, change the value to 1.

Cause 4: Damaged Mirror Image in the Memory

At times the operating system may not get refreshed due to a damaged mirror image in the memory. Therefore you can try to restart the system, then try to reconnect the hard drive to your PC and check whether the files are showing up or not.


The files not showing in the external hard drive issue can take place due to several reasons and prevents the user from accessing the files in the folder by showing no files in the folder.

There is no need to worry if you ever come across this problem, just follow the above mentioned simple solutions. However, if something goes wrong with the data on the faulty drive, we recommend that you use our reliable data recovery software, Bitwar 檔案救援, to bring back your valuable data.



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